Frequently Asked Questions

Absolutely not. We are proudly cruelty-free. None of our products or the ingredients we use are tested on animals at any stage of production. We are committed to ethical beauty and partner only with brands and suppliers who share the same values. Our entire range is certified cruelty-free, so you can shop with confidence.

Yes, some of our products do contain preservatives – and that's actually a good thing. Preservatives play a vital role in keeping your skincare safe and effective by preventing the growth of harmful bacteria, mould, and yeast. We only stock products that use preservatives rigorously tested and approved for cosmetic use. We always recommend checking the ingredient list on each product if you have specific sensitivities.

We stock a wide range of paraben-free products and clearly label them so you can make an informed choice. While parabens are considered safe by many regulatory bodies at the concentrations used in cosmetics, we understand that many of our customers prefer to avoid them. Our team is always happy to help you find formulations that suit your preferences.

Many of our products are vegan-friendly, and we make it easy to identify them on each product page. We stock an ever-growing range of fully vegan formulations free from any animal-derived ingredients. If a product is vegan certified, this will be clearly stated. If you're unsure about a specific item, please don't hesitate to reach out to our team for guidance.

We carry both fragranced and fragrance-free products to cater to all skin types, including those with sensitive skin or fragrance allergies. Each product listing clearly indicates whether it contains fragrance. If you have a known sensitivity, we recommend filtering by our fragrance-free range or reaching out to our skincare advisors who can help you build a safe, effective routine.

Simply browse our shop, add items to your cart, and proceed to checkout. Fill in your delivery details, choose a payment method, and confirm your order. You'll receive a confirmation once your order is placed.

If your order hasn't been shipped yet, contact us as soon as possible via WhatsApp or email and we'll do our best to modify or cancel it. Once an order has been dispatched, it can no longer be changed or cancelled.

Once your order is shipped, you'll receive a tracking update via SMS or email. You can also log into your account and view your order status under "My Orders".

We love your enthusiasm! While our online orders are dispatched directly to your delivery address, you're always welcome to visit our Maharajgunj or Baneshwor stores in person to shop and collect items on the spot. We work hard to ensure online orders arrive quickly and safely – keep an eye on your tracking update for status.

Yes! We deliver nationwide across Nepal. Delivery within the Kathmandu Valley typically takes 1-3 business days, while deliveries outside the valley may take 3-7 business days depending on location.

Shipping charges depend on your delivery location. Charges within the Kathmandu Valley start at Rs 100, while deliveries outside the valley may range from Rs 150-170. We also offer free shipping on orders above Rs 5,000 (use code REET at checkout).

Currently, we only ship within Nepal. We're actively working on expanding to international delivery in the future, so stay tuned!

We accept Cash on Delivery (COD), as well as digital payments via supported wallets and cards at checkout. All online transactions are processed securely.

Cash on Delivery is available across most areas of Nepal. If COD isn't available for your location, you'll be notified at checkout and offered alternative payment options.

Yes, absolutely. All online payments are processed through secure, encrypted payment gateways. We never store your card details on our servers.

If you receive a damaged, defective, or incorrect item, please contact us within 24-48 hours of delivery with photos of the product. We'll arrange a free replacement or refund. For hygiene reasons, opened or used cosmetic products cannot be returned unless faulty.

Once your return/replacement request is approved, refunds are processed within 5-7 business days, depending on your original payment method.

Our delivery partner will contact you before delivery to schedule a convenient time. If delivery fails multiple times, the order may be returned and a re-delivery charge may apply.

Yes, 100%. Every product we sell is sourced directly from authorized distributors and brand partners. We never sell counterfeit or expired products.

Each product page includes details on ingredients and recommended use. If you need personalized recommendations, message us on WhatsApp or visit one of our stores – our team is happy to help you choose.

Yes, we restock popular items regularly. Follow us on Instagram or check back on the product page for availability updates.